Frequently Asked Questions


Below are a list of commonly asked questions and the answers to them. Read this document over, it may contain the answer for a question that may have been asked many times already. You will see new questions and answers posted here regularly.


1. What payment options do you currently accept?
We currently accept credit card payments via paypal. We also accept alertpay, money bookers and liberty reserve as payment methods so that those users can also use our service where paypal is not supported at the moment.

2. What is your guaranteed uptime?
We guarantee that our servers will be up and running 99.9% of the time each month.

3. How long does it take for my account to be set up?
All of our Virtual Private Server & dedicated servers are set up within 24 hours once the first payment has been received, other services may take different time depends on type of service. However, depending on the special configurations such as control panel installations, the total set up time may vary up to 48 hours. If you're 1st time ordering service, services setup may take more than 24 hours as you have to be verified 1st time via our billing department before service provision. Also; if you're paying via credit card then you should submit a ticket to our billing department including scan copies of your front & back side of your credit card for fast setup.

4. I did not receive an e-mail with my account information
Some times your e-mail provider may filter the e-mails we sent to you. In this case, please first check your junk mail box. If it's not in your junk mail box, you will see all the e-mails we sent to you in our client portal. Please login to our client portal by navigating to the following url: http://www.crookservers.com/clientarea.php. Once logged in, click on "My E-mails" under the Client Area Links menu on your left.

5. Do you offer refunds or a money back guarantee?
We're sorry, but we do not provide any money back guarantee with the purchase of your service. You understand and read before purchasing any of our service. However, refunds can be provided before the service provision. Pease read our Refund Policy for more information.

6. What are your support hours?
Our support and sales team is available Monday through Friday between 9AM to 5PM. However, we manage to provide 24 hours response guarantee to any of your support or sales inquiry.

7. Do you allow proxies on your servers?
We only allow (Private/authenticated/protected proxies) on our servers.

8. Do you allow torrents websites on your servers
We allow Torrent sites but if we receive any DMCA notice, we will forward it to you and allow you 24 hours to remove the file(s). Failure in removing the file(s) would result in the suspension of your service. If any of the restricted activity is conducted on our servers, your service would be suspended or terminated immediately and an email would be despatched with all the details.

9. My order keeps getting denied, why?
We have a fraud checking system in place for all orders. To ensure that your order does not get automatically denied by our system, please make sure you enter all client details correctly including name, phone number and area code, and addresses. Our fraud checking system takes into account many factors such as your IP, postal code, hostname and ISP, if you're going through a proxy or not, etc. Certain orders will be checked by automated phone call verification. Highly possible fraudulent orders are declined automatically. If you're having trouble due to this, please contact our sales department directly.

10. I got an early invoice generated for me, why?
Our system automatically generates invoices 15 days prior to the actual due date. This will give you 15 days notice to pay the invoice. You do not have to pay it within the first 15 days it was generated but this way you will have 15 days to pay the invoice. As long as you do not pay it any later than the actual due date shown you will not be charged of any late fees. A late fee of 15% of total invoice (Minimum £5.00) is added to the invoice if not paid within 24 hours AFTER the invoices' due date.

If your question OR answer is not listed here, then please do not hesitate to contact us for any further enquiries.

Domain Registration

All Popular TLD’s Available
.com .net .org .biz .info .us